Onboarding Support Specialist

Headway Workforce Solutions is currently seeking a positive and professional Onboarding Support Specialist to join our team within the Smoketree Tower building in Raleigh, NC. This is a full-time position offering 40 hours a week with the potential for overtime. This role is an excellent opportunity for a passionate, driven individual interested in furthering their career in payroll administration.

What it means to be a Onboarding Support Specialist at Headway:

The Onboarding Support Specialist will be responsible for providing administrative support to ensure the efficient operation of the payroll department. You will support payroll administrators, managers, and employees through a variety of tasks related to organization and effective communication. You will communicate efficiently and effectively via phone and email. This position requires complete professionalism with a focus on customer support, confidentiality, and prompt response for all support issues. The Onboarding Support Specialist must have a strong understanding of compensation and maintaining accurate records.

Responsibilities of a Onboarding Support Specialist

• Answer all customer inquiries in a knowledgeable and courteous manner
• Resolve payroll inquiries or escalates issues to proper channels
• Assist in preparation of payroll and onboarding documents
• Maintain all confidential information in a safe format
• Audit all timesheets for accuracy and inputs hours into the payroll system
• Add all employee information changes, advances, salary updates, tax withholding documents, benefits deductions, direct deposit information.
• Prepare and maintain all related payroll records and reports
• Prepare and process I9s and E-Verify for corporate staff
• All other job duties as assigned by management                                                                       
• We offer competitive compensation
• We engage in fun company culture-building activities regularly
• We also have free coffee for days

You’d be a Great Fit if You Have

• High school diploma (required), Associate or Bachelor’s degree from a 4 –year college or university (preferred)
• At least 1 year of payroll, administrative and/or HR generalist experience, or equivalent combination of education/experience preferred
• Proven administrative or assistant experience
• Critical thinking and problem-solving skills
• Proficiency in Microsoft Office Suite and Microsoft Outlook (Excel Proficiency Highly Preferred)
• Knowledge or experience with other payroll systems
• Excellent written and verbal skills
• Ability to manage processes
• Decision-making ability
• Planning and organizational skills
• Adaptability
• Time Management skills
• Conflict management and stress tolerance

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to walk, sit, talk, see, and hear
• The employee frequently is required to reach with hands and arms, sit and view a computer screen for long periods
• The employee must occasionally lift and/or move up to 10 pounds

About Headway: Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedication to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs, and benefits.