On behalf of our client, Headway Workforce Solutions is currently seeking Remote Telephone Interviewers to support a research study for the state of Indiana. As a Remote Telephone Interviewer, you will collect feedback regarding various health and community services that state agencies provide. This opportunity is a part-time position starting at $16/hour and continue quarterly in 2025.
This study, on behalf of Indiana Medicaid, conducts telephone interviews with recipients (beneficiaries) of long-term care and home-based services through Indiana’s PathWays for Aging program. The interview asks about beneficiaries’ experiences regarding various aspects of their services in order to ensure quality of care, as well as improve services.
Responsibilities of Remote Telephone Interviewers:
- Call Indiana residents who receive services from the state to conduct research telephone surveys, using a phone and internet connection from your home\
- Follow strict rules regarding interviewing protocols and participant confidentiality
- Be monitored for interviewing performance and improvement
- Work alongside with other research team members
- Participate in regular meetings with supervisors by video conference, instant messaging, email, and phone
- All other duties as assigned
Qualifications & Requirements:
- Prior experience working with the public or interviewing preferred
- Must be at least 18 years or older
- Consent to a pre-employment background check
- Responsible and accountable
- Excellent communication skills and attention to detail
- Strong computer skills
Equipment Requirements
- A computer with at least 4GB RAM – a reliable computer is essential to this job
- Strong, reliable internet connection at a minimum of 1mbps
- Quiet, private room or closed-door space in your home for a confidential environment
Hours & Training:
- Flexible schedule (daytime, evening, and weekend work shifts)
- Minimum 20 hours per week; up to 40 hours per week if work available
- Some evening (Eastern Time Zone) shifts preferred
Physical Requirements:
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to use computer for sustained time
- Ability to read, clearly speak, and write in English
- For Spanish-language interviews: bilingual Spanish-English reading, speaking, and writing ability
- Communicate through speech and listening
- Clear and distinct speech and fluency in English
- Read text verbatim
- Good listening and dictation skills
- Walk, stand, sit for periods of time, use your hands and fingers, grasping, reaching, lifting, talking, hearing, and repetitive motions.
About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com
Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.
By applying to this position, you hereby acknowledge and consent to being contacted via phone and text by our recruiters, should your application be selected for further consideration.